Frequently Asked Questions

We currently accept .stl, .step (.stp),.iges (.igs), and .zip. up to 100MB per file.

That’s not a problem, our in house 3d design team will be more than happy to assist you with your project, just contact us here

This will depend at what stage your order is, unfortunately once the manufacturing process is started we cannot cancel the order.

We strive to get your order ready for dispatch in 48 hours from payment. This will greatly depend on the type of order, model size, material and post process service required.

Yes, we can ship globally. If you are an international customer please get in touch and we will give you our best shipping rate.

We currently print in Nylon6,6 with a variety of fibre reinforcing options. Please visit our materials page to discover more.

Possibly, depending on the geometry it can be post-processed and painted to a smooth finish, however most people prefer the standard Onyx satin finish.

Yes, you can upload up to 15 models at one time.

Our maximum build size is 320mm x 132mm x 154mm, if your model is bigger we usually split it and re assemble after printing. Remember that additive manufacturing is all about saving money and time so keep things as small as you can.

Our machines boast a dimensional accuracy of +/- 0.5%, with 0.01mm resolution, however this will greatly depend on the size of the model and material used.

Please get in touch and we’ll get back to you in no time. Thanks